Frequently Asked Questions

If you have a loose diamond, diamond jewelry or a diamond watch that you would like to sell, we offer top market value. As soon as the piece has been accurately evaluated, you will be immediately compensated. Every diamond must be evaluated in person; please call us or book an appointment to get your evaluation.

It takes 2–3 weeks from the time the ring is ordered to the time it is ready to be picked up. If you choose shipping options, additional time will be required.

Yes, we carry a large selection of Lab Grown diamond inventory in store.

For all custom designs, we offer a lifetime warranty, excluding physical damage. In case of a manufacturing defect, we will repair the ring at no cost. For issues resulting from regular wear and tear, you will be charged for the cost of repair.

Custom Designs: Each element of a custom design is handcrafted individually. Unfortunately, we cannot accept returns for this type of purchase.

We offer free shipping within Canada.

Yes, we offer repairs to any piece of jewelry. Please contact us for an estimate.

Yes, we offer a complimentary resizing with all items purchased from Luxury Diamonds.

We accept all major credit cards, debit cards, bank wire transfers, email transfers, Alipay, WeChat Pay and Union Pay.