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FAQ About Diamonds & Diamond Jewelry

Can I sell my diamonds?

If you have a loose diamond, diamond jewelry or a diamond watch that you would like to sell, we offer top market value. As soon as the piece has been accurately evaluated, you will be immediately compensated. Every diamond must be evaluated in person; please call us or book an appointment to get your evaluation.

 

How long does it take to custom build a ring?

It takes 2–3 weeks from the time the ring is ordered to the time it is ready to be picked up. If you choose shipping options, additional time will be required.

 

Do you work with lab grown diamonds?

Yes, we carry a large selection of Lab Grown diamond inventory in store.

 

What is your warranty?

For all custom designs, we offer a lifetime warranty, excluding physical damage. In case of a manufacturing defect, we will repair the ring at no cost. For issues resulting from regular wear and tear, you will be charged for the cost of repair.

 

What is your return policy?

Custom Designs: Each element of a custom design is handcrafted individually. Unfortunately, we cannot accept returns for this type of purchase.

Diamond or Gemstone: For the center stone, we will accept returns within 14 days of purchasing.
Jewelry: Purchases made from our existing designs can be returned within 14 days of purchasing.

 

What are your shipping rates?

We offer free shipping within Canada.

Shipping to the United States is $100 CAD.

 

Do you offer repairs?

Yes, we offer repairs to any piece of jewelry. Please contact us for an estimate.

 

Do you offer resizing?

Yes, we offer a complimentary resizing with all items purchased from Luxury Diamonds.

We can also resize items not purchased from Luxury Diamonds for a fee.

 

What forms of payment do you accept?

We accept all major credit cards, debit cards, bank wire transfers and email transfers.

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